Informativa sui rimborsi

Delivery Times

In-Stock Items
All in-stock items will ship between 0-2 business days after payment is received. Our in-stock items can be sold worldwide.

All Other Items
Any item that does not have “In Stock” in the product name will be custom-ordered. Here we list the shipping times of different shipping carriers.

The factory takes approximately 3-7 days to produce your custom order. Please be patient as we arrange shipping.

· US & Canada Express: 7-21 days

· European Union: 7-21 days

· Finland, Denmark, Norway, Switzerland: 7-21 days

· Australia: 7-21 days

· UK: 7-21 days

It’s an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, etc.)

100% Satisfaction Guarantee

In order to let you have the best doll, we at Cherry Bubble strictly control the manufacturing process of the doll and double-check before delivery. When you receive your item, be sure to check it carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take a clear picture, do not use it, and contact us at  within 14 days. Once it is confirmed that there is a quality problem with the product, we will replace the item or provide a refund.

Our customer service representatives will work with you to find the best solution for your situation. Please note that a 50% restocking fee will be charged for approved returns, and we cannot issue a refund if the item has been used.

Return Address

If you need to return an item, please send it to:

The United States region：

Name：Linda Wang 
Attn: Returns Department
425 Turnbull Canyon Rd 
City of Industry, CA 91745 
United States 
Tel: +1-909-525-6600

European region：

Recipient：QX BOX-1131 
Address：Chrzanowska 7,

House Number：39 (H-I) 
Postal Code：05-825 

City：Grodzisk Mazowiecki 
Country：Poland 
Tel: +48-692-124-005

Please include your order number in the package.

Order Change Or Cancellation

Order processing starts within 2 hours of receipt of your order in general, so please ensure your order is correct before you submit it. If we have begun processing your order and you still wish to cancel, please abide by the following policies:

· You can cancel the order within 12 hours with no fee, and we will issue a full refund.

· If you wish to cancel after 12 hours, we will charge a fee of 20% based on the progress of your order processing.

· If we do not reply to your email immediately, please wait patiently. We will process your request according to the timestamp of your email.

· Once the item has been shipped and the tracking number is provided, the order cannot be canceled. Thank you for your understanding.

Damages & Warranty

We do not offer refunds for any reason other than a product that is damaged upon arrival.

If you receive a defective product, please contact us at  within 24 hours. It is important to include as much detail as possible, including images and videos, so we can work to resolve the issue. Therefore, you must inspect the item thoroughly upon receipt before use. This is very important.

If the item is damaged due to improper use or handling, you are not eligible for any return or exchange. Please use common sense and take proper care of the product.

We appreciate any feedback, as it helps us work with our manufacturers to avoid a repeat of any issues in the future.

Undeliverable Orders

Please ensure your shipping information is accurate. The address you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee, and no shipping refund will be issued.